Things to Check Before Booking

Please confirm the room type, rates, inclusions (breakfast, facilities, etc.), cancellation/refund policy, and check-in/check-out times before making your reservation.
Room photos and descriptions may differ from the actual room. For cancellation or refunds related to this, please contact us separately.
Room availability may change in real time—please double-check before finalizing your booking.
All room reservations require prepayment via this website, except for foreign guests or those residing overseas.
Make sure to check the maximum number of guests per room—adding extra guests is not officially permitted.
Guests under 19 must be accompanied by a guardian to stay. This is unrelated to event participation.
If you require accessible facilities, please indicate this during booking and we’ll contact you for further assistance.
After booking, please check your reservation details via KakaoTalk notification or email, and contact us immediately if there are any issues.
You can check your reservation on your account page, via email, or KakaoTalk notification.
Please enter your personal information accurately when booking. We are not responsible for any disadvantages caused by incorrect information.
Since this is a special event-related stay, changes to your reservation may be limited after booking—please book carefully.
If the guest and the reservation holder are different, please notify the hotel or the FUR:RAID Organizing Committee in advance.

Payment & Fees

Payment can be made by credit card, debit card, or bank transfer. Some payment methods may incur fees.
Additional charges (breakfast, facility fees, etc.) may apply at the property.
Please confirm the final payment amount, which includes taxes and service charges.
After payment, you’ll receive a confirmation via email or KakaoTalk.
If you experience payment errors or double charges, please contact the FUR:RAID Organizing Committee for assistance.
If you need a cash receipt or tax invoice, please request it at the time of payment. Requests made later may be significantly delayed.

Cancellation & Refund Policy

Since all bookings are for a special event-related stay, strict cancellation and refund policies apply. Thank you for your understanding.
Cancellation and refund rules vary by room type, booking date, and cancellation date—please check carefully.
Cancellation periods and refund eligibility may differ for each room.
Cancellation and refund requests should be made via the website or the FUR:RAID Organizing Committee.
Cancellation fees may vary depending on the hotel and booking conditions.
Refund processing times may vary by payment method and typically take 3–7 business days.
No refunds for no-shows.
In case of force majeure (natural disasters, government orders, etc.), a separate refund policy may apply. We will notify you separately in such cases.
In case of disputes, the hotel and FUR:RAID Organizing Committee will resolve the issue fairly in accordance with applicable laws.

Check-in & Check-out

ID (resident registration card, driver’s license, passport, etc.) is required at check-in.
Minors cannot check in alone; they must be accompanied by a guardian. This is unrelated to event participation.
Early check-in or late check-out may be available upon request, subject to availability and may incur extra charges.
A credit card or other guarantee may be required at check-in and will be fully refunded at check-out if there are no issues.
Guests are responsible for any damage or loss of room items or facilities.
Please check your belongings before check-out. For lost items, contact the hotel immediately.
Any additional charges after check-out will be notified and billed separately.
Hotel facilities (restaurants, cafes, etc.) may be used after check-out.

Room Use & Facilities

All rooms are non-smoking. Smoking is only allowed in designated areas.
Fire hazards (flammable materials, candles, etc.) are prohibited in rooms.
Cooking in rooms is not allowed.
Room amenities (towels, robes, slippers, etc.) cannot be taken outside the hotel.
Extra charges apply for paid services used in the room.
Room cleaning and maintenance times may vary; please contact the front desk for special requests.
Please avoid loud noise or other behavior that may disturb other guests.
Wi-Fi is available in all rooms.
For safety, store valuables in the in-room safe or at the front desk.
Report any room facility issues or inconveniences to the front desk immediately.

Facilities & Services

Facility operating hours and fees vary by hotel policy.
Please follow safety rules when using facilities.
Minors can use some facilities only when accompanied by a guardian.
Report lost items or accidents in facilities to the hotel or staff immediately.
Outside food may be restricted in some facilities.
Please respect other guests and maintain order in facilities.
Parking is free for guests, but spaces are limited.
The hotel is not responsible for vehicle theft or damage in the parking lot.

Guest Safety & Privacy

Your personal information is protected under relevant laws such as the Personal Information Protection Act.
You can update, delete, or view your personal information via your account page.
CCTV is in operation for guest safety.
Please follow hotel safety rules and instructions from staff in case of fire or emergency.

Other Info & Recommendations

Please treat all hotel facilities with care—they are shared property.
Please follow hotel and website rules.
All activities must comply with Korean laws and regulations.
Bringing food or cooking in rooms may be restricted by hotel policy.

Any matters not listed above will be handled according to hotel policy or the FUR:RAID Organizing Committee’s discretion.
These policies are effective from June 1, 2025.